Process Consulting

Experience:
Club Marine Insurance
Senior Manager - Underwriting and Member Services
January 2025 - Present

UpMind
Director
July 2014 - Present (10 years 9 months)
Melbourne, Australia
Delivery of solution-based technology, workflow management, process
excellence and Lean training.
Delivering solutions in Government, Health, Sporting and Retail markets
through workflow management, value stream mapping, process excellence,
process architecture.
Analysis of business performance from a strategic and operational view
to define opportunities, prioritise and deliver improvements. I have led
businesses through problem definition, root cause analysis, solution design
and implementation using project methodologies, Lean Six Sigma and
bespoke offerings.

Watsonia Heights FC
President
2012 - 2018 (6 years)
Coach development
Volunteer management
Financial control
Social media management
Strategy and vision setting

Epworth
Project Manager / Black Belt
July 2015 - October 2017 (2 years 4 months)
Epworth Healthcare
Clinically based projects to deliver better outcomes for patients
Facial recognition Flagship project
Patient CRM and post op call investigation
Readmission data interrogation
CSSD lean project
5S wards
Linen project

Catholic Church Insurance (CCI)
Policy and Underwriting Services Manager
January 2013 - October 2014 (1 year 10 months)
Management of underwriting across all product classes, including Property and
liability.
Policy development for facultative reinsurance placement.
Negotiate complex renewal and new business proposals.
Organisational design and team re-engineering.
Broker engagement for major renewals
Roll out of lean methodology across underwriting

Qualifications: Lean Six Sigma Black Belt

Payment Period: Daily/Weekly/Fortnightly/Full Project

Website/Socials Link